Google Wifi Help

Although Google WiFi aims to provide a high-speed connection, there are several reasons why you may be unable to receive a strong signal:

Network Configuration - Google WiFi does not use WEP, WPA or 802.1x encryption. Please ensure that your security encryption is disabled in your network preferences. You will also need to enable your DHCP to automatically obtain an IP address from this service. If you have recently made any network configuration changes, you may be unable to receive a signal. We suggest that you reverse any configuration changes.

Location - The Google WiFi signal strength may vary depending on your location. Some areas may be obstructed by buildings or trees. The network is also not compatible with indoor usage. We suggest that you change your location to find an acceptable Google WiFi network connection.

You can reference our map (may load slowly) to confirm that Google WiFi is available from your current location. If you find that you are located in an area with limited or no signal strength, please fill out this form.

Google Network Association - Please ensure that Google WiFi appears in your wireless location profiles. We suggest that you try to connect to the network manually. Use these steps to establish your network connection for Windows XP or Macintosh OSX operating system.