UPDATE, 3/3/2014:

Over the next few months, Google will be taking down the old city-wide WiFi network in Mountain View and replacing it with an outdoor WiFi network downtown, along Castro Street. The old network will continue to operate for 60 days from today's date — then it will be removed so that we can begin installing equipment for the new downtown WiFi network. In the meantime, we'll also be working closely with local city leaders to explore the possibility of bringing Google Fiber, a new network with Internet connections up to 100 times faster than basic broadband, to homes in Mountain View. You can sign up for updates on our website.

Now you can connect to the web for free

Google WiFi is a free wireless Internet service we're offering to the city of Mountain View as part of our ongoing efforts to reach out to our hometown. With your WiFi-enabled device and a Google Account, you can go online for free by accessing the network name 'GoogleWiFi'.

Reporting an outage

We have created a messaging service for our users to report problems with the network. While we can't answer each call individually, we do monitor the incoming messages. To report a problem, leave a message at 650-450-8491

Join our online discussion

Many of our users have joined the WiFi Help Discussion in Google Groups. The project team monitors this group and from time to time makes announcements about the network. You can join by going to WiFi-Help-Discussion

Help in connecting

Using a wireless network for your Internet connection is dependent on the strength of the radio signals to and from your computer/connection device. Here are some tips and tools on how to maximize these RF signals.

Top Questions from the Help Center

More questions about Google WiFi for Mountain View? Visit our Help Center